The budtender training and vibe guide

I want to improve the customer experience on my sales floor. My store's voice is [Brand Style, e.g., welcoming and educational OR laid-back and fun]. Create a 1-page cheat sheet for new budtenders that includes: 3 ways to describe our best seller ([PRODUCT]) to a first-time customer using only what's true (format, how it's grown or made, aroma, price), 2 ways to handle a difficult customer without escalating (for example someone over the purchase limit or without a valid ID), the lines a budtender never crosses (no medical advice, no promises about effects, ID every time), and a storytelling line they can use to turn a casual shopper into a loyalty member. Keep it inside [YOUR STATE]'s rules.